Shipping policy

Thank you for shopping with Neora!

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.

Shipping Rates & Delivery Times We offer free standard shipping on all orders! Deliveries typically arrive within 5–7 business days for domestic orders and 10–21 business days for international orders.

Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

Shipping Locations We ship worldwide! Please note that international orders may be subject to customs fees, duties, or taxes imposed by your country. These charges are the responsibility of the customer.

Lost or Damaged Orders If your order arrives damaged or you haven't received it within the expected timeframe, please contact us at support@neora.com and we'll make it right.